Privacy Policy

Naila Arts (operating this shop as Naila) is responsible for personal information collected through the website. This policy explains what we collect, why, and how you can ask about it.

We collect what we need to run the shop, fulfil orders and keep your session working.

We use this information to create and fulfil orders, send order emails, let you track an order, manage an account, prevent fraud, and answer questions you send us by phone, WhatsApp or email.

We do not run a marketing list from this website. We will not send promotional email unless you have separately asked us to.

We do not sell your personal information. We share it only where needed to run the shop.

This shop does not take card payments. For cash on delivery we do not collect bank or card details. For bank transfer we show you our account details and a payment reference; you pay from your own bank. We do not store your card number, account password or internet-banking credentials.

The cart is stored in your browser so it survives a refresh. If you sign in, your session tokens are stored locally so you stay signed in.

Guest checkout sets an httpOnly cookie (guest_token) so we can attach payment and tracking to the order you just placed. Without it, a guest cannot complete payment on that order. These cookies and storage entries are required for the shop to work. You can clear them in your browser; doing so empties the cart and signs you out.

Anyone with an order number can look up a limited tracking view (status, destination city, items and totals). That view does not include your full street address. Keep the order number private, the same way you would keep a parcel tracking code private.

We keep order records for as long as tax and accounting rules require. Account information is kept until you ask us to close the account, after which we delete or anonymise it where we are not required to retain it.

You can ask for a copy of the information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Email offical@nailaarts.com or call +92 332 4867447 and we will respond within a reasonable period.

We use encrypted connections and restrict who can access order and account data. No website is completely secure, so we cannot promise absolute security.

We may update this policy as the shop changes. The date at the top of the page is when it was last revised.

For privacy questions, email offical@nailaarts.com or call +92 332 4867447. Studio hours are Mon – Sat, 10:00 – 19:00 PKT.